What we collect

Information you provide

• Contact and quote form submissions. When you request a quote or contact us through our website, we collect your name, phone number, email address, service address or ZIP code, property details (such as home size, service type, and timeline), and any message content you include. We use this solely to respond to your inquiry, prepare a quote, schedule an on-site assessment, and provide ongoing service if you become a customer.
• Scheduling and service records. If you become a customer, we retain records of your installation, service appointments, equipment details, warranty information, and communications related to your service.

Information collected automatically

• Analytics data. We use Google Analytics 4 (GA4) to understand how visitors use our site. GA4 collects anonymized usage data including pages visited, time on site, referral source, device type, and approximate location (city-level). Google may set cookies on your browser to support this. See Google’s privacy policy at https://policies.google.com/privacy for details on how Google processes this data.
• Advertising data. We use the Meta Pixel and/or Google Ads conversion tracking to measure the effectiveness of our advertising. These tools may collect data about your visit, including pages viewed and actions taken, and share it with Meta (Facebook/Instagram) or Google for ad targeting and measurement. See Meta’s privacy policy at https://www.facebook.com/privacy/policy and Google’s privacy policy at https://policies.google.com/privacy.
• Cookies. Our site uses cookies for analytics (GA4). Some of these are third-party cookies set by Google and Meta respectively. You can control cookies through your browser settings.

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How we use your data

• To respond to you. Contact and quote form data is used to reply to your inquiry, prepare a quote, schedule an on-site assessment, and provide service.
• To provide service. If you become a customer, we use your contact and service information to schedule, perform, and follow up on installations, maintenance, and repairs.
• To understand site performance. Analytics data helps us understand which pages are useful and where visitors come from.
• To measure ad effectiveness. Ad-pixel data helps us understand whether our advertising reaches the right people.
• To send appointment confirmations and service updates. We may contact you by phone, email, or text (SMS) to confirm appointments, provide service updates, and follow up on your request, based on the consent you provided.

We do not add you to marketing lists without your consent, and we do not sell your personal data.

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Text messaging (SMS) and calls

When you submit a quote request or contact form and check the consent box, you agree to be contacted by phone, email, or text message at the number and address you provided, regarding your request and related service updates.

• Message frequency varies based on the status of your request and service.
• Message and data rates may apply.
• You can opt out of SMS messages at any time by replying STOP to any text message from us. You can get help by replying HELP.
• Opting out of SMS does not opt you out of other communications (phone calls or emails) unless you also request those stop.
• We do not sell or share your phone number with third parties for their own marketing purposes.

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Email communications

We use Google Workspace to send transactional emails such as responses to your contact form submissions, quote documents, appointment confirmations, and service follow-ups. These providers process your email address solely to deliver these messages on our behalf. We do not send unsolicited marketing emails.

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Data sharing

We do not sell your personal data. We share data only with:

• Google (Analytics) — anonymized usage data.
• Meta (Pixel) / Google Ads — site visit and conversion data.
• Our email service provider — your email address for transactional messages.
• Our SMS service provider — your phone number for transactional messages.
• Our scheduling and CRM software — your contact and service information to schedule, perform, and record your service.
• Financing partners — only if you choose to apply for financing through us, and only the information you explicitly provide during the application.
• Our installation team and subcontractors — your name, address, phone, and service details, as necessary to perform scheduled work.
• Government authorities — only where required by law, such as for permitting and inspections, or when legally compelled.

Each provider processes data under their own privacy policies.

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Data retention

• Contact and quote form submissions that do not become customers are retained for up to 24 months, after which they are deleted.
• Customer records (installation, service, warranty, and communications) are retained as long as you are an active customer and for up to 7 years after your last service, to support warranty claims, tax/accounting requirements, and equipment history.
• Analytics data is retained according to Google Analytics’ default retention settings (14 months).
• Ad platform data is retained per Meta’s and Google’s data policies.

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Your rights

You can:

• Request a copy of any personal data we hold about you by emailing us at info@carolinageneratorsolutions.com
• Request correction of any inaccurate personal data we hold.
• Request deletion of any personal data we hold, subject to our legal obligations to retain records for warranty, tax, and accounting purposes.
• Opt out of cookies by adjusting your browser settings or using browser extensions that block tracking scripts.
• Opt out of Google Analytics using Google’s opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.
• Opt out of Meta tracking through Meta’s ad preferences at https://www.facebook.com/ads/preferences.
• Opt out of SMS by replying STOP to any text message.
• Opt out of marketing emails by using the unsubscribe link in any email, if you have opted in to marketing communications.

To exercise any of these rights, email us at info@carolinageneratorsolutions.com. We will respond within 30 days.

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Children’s privacy

Our services are not directed to minors, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

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Security

We use reasonable technical and organizational measures to protect your data. Our site is served over HTTPS. Third-party services we use (Google, Meta, and our email/SMS/CRM providers) maintain their own security practices. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.

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Changes to this policy

If we update this policy, we will revise the “Last updated” date at the top. Material changes will be noted on this page. If changes affect how we handle your data in a meaningful way, we will make reasonable efforts to notify you directly.

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Contact

Questions about this policy? Email us at info@carolinageneratorsolutions.com or call us at (803) 200-2049.

 

Carolina Generator Solutions
209 Plumbers Rd, Columbia, SC 29203